Job code title: ICT Assistant
Post Number: 00059523
Duration: One year (renewable)
Organization Unit: RBA/UNDP/Liberia
Supervisor / Grade: (ICT Associate)
Source of Funding: XB 00054172
Approved Grade: ICS-5
Advertised : 5 March 2012
Deadline : 19 March 2012
II. Organizational Context
Under the guidance and direct supervision of the ICT Manager/Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach.
The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the Country Office and UNDP HQ staff for resolving complex ICT-related issues.
III. Functions / Key Results Expected
Summary of key functions:
Implementation of ICT management systems and strategies
Effective functioning of the CO hardware and software packages
Support to networks administration
Provision of administrative support
Facilitation of knowledge building and knowledge sharing
Country Office website and database management
1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:
Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Support to the use of Atlas (UNDPís implementation of ERP) functionality for improved business results and improved client services.
Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
Provision of inputs to preparation of results-oriented workplans.
2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Assistance in the installation of commercial and in-house developed software and related upgrades
Assistance in upgrading patch and anti-virus programs on a timely basis.
Monitoring of file server traffic, usage and performance on a frequent and regular basis.
Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
3. Supports networks administration, focusing on achievement of the following results:
Assistance in trouble-shooting and monitoring of network problems.
Response to user needs and questions regarding network access.
Assistance in backup and restoration procedures for local drives. Maintenance of backup
logs. Assistance to organization of off-site storage of backups.
4. Provides administrative support, focusing on achievement of the following results:
Maintenance of an up-to-date inventory of software and hardware.
Maintenance of a library of ICT related reference materials.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with
the Procurement Unit.
Maintenance of the filing system ensuring safekeeping of confidential materials.
Extraction of data from various sources.
Research and retrieval of l data from internal and external sources; preparation of
statistical charts, tables and reports as required.
Provision of ICT support to key events.
5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on
achievement of the following results:
Participation and assistance in the organization of training for the CO staff on ICT issues.
Sound contributions to knowledge networks and communities of practice.
6. Ensures Country Office website and CO databases are maintained up to date focusing on the
Design or re-model the Country office website in accordance with corporate standards
Periodically update and maintain sites including intranet and internet ensuring that they
are accessible at all times
IV. Impact of Results
The key results have an impact on the overall efficiency of the Country Office including improved
business results and client services. Forward-looking ICT management has an impact on the
organization of office management, knowledge sharing, and information provision.
V. Competencies and Critical Success Factors
Building Strategic Partnerships
Level 1.1: Maintaining information and databases
Analyzes general information and selects materials in support of partnership building initiatives
Promoting Organizational Learning and Knowledge Sharing
Level 1.1: Basic research and analysis
Researches best practices and poses new, more effective ways of doing things
Job Knowledge/Technical Expertise
Level 1.1: Fundamental knowledge of processes, methods and procedures
Understands the main processes and methods of work regarding to the position
Identifies new and better approaches to work processes and incorporates same in own work
Strives to keep job knowledge up-to-date through self-directed study and other means of learning
Demonstrates good knowledge of information technology and applies it in work assignments
Promoting Organizational Change and Development
Level 1.1: Presentation of information on best practices in organizational change
Demonstrates ability to identify problems and proposes solutions
Strategic Alignment of Management Practice (HQ & RSCs)
Level 1.1: Collecting information, identifying best practice
Gathers information on best practices in the relevant management practice in his/her area of responsibility
Design and Implementation of Management Systems
Level 1.1: Data gathering and implementation of management systems
Uses information/databases/other management systems
Level 1.1: Maintains effective client relationships
Reports to internal and external clients in a timely and appropriate fashion
Organizes and prioritizes work schedule to meet client needs and deadlines
Promoting Accountability and Results-Based Management
Level 1.1: Gathering and disseminating information
Gathers and disseminates information on best practice in accountability and results-based management systems
Demonstrating/safeguarding ethics and integrity
Demonstrate corporate knowledge and sound judgment
Acting as a team player and facilitating team work
Facilitating and encouraging open communication in the team, communicating effectively
Creating synergies through self-control
Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
Informed and transparent decision making
VI. Recruitment Qualifications
Secondary education with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.
University Degree in Computer Science would be desirable, but it is not a requirement.
5 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
Fluency in written and spoken English.
Qualified women candidates are highly encouraged to apply.
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
Only applicants who are short-listed will be contacted.
UNDP, as a matter of practice, does not charge any application, processing or training fee at any stage of the recruitment process.
UNDP Liberia reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP Liberia at the same grade level and with similar job description, experience and education requirements.
|APPLICATION SHOULD BE ADDRESS TO:
|VII. Application procedure
Kindly apply online at the following website: http://jobs.lr.undp.org. At this site, you will be required to complete the online application form and also upload your CV to complete the process. PLEASE NOTE THAT ONLY APPLICATIONS RECEIVED ONLINE AT THE ABOVE JOB SITE WILL BE CONSIDERED.
||Mar 05, 2012
||Mar 19, 2012